If your microphone is in need of service, please follow these instructions carefully to be sure it isn’t damaged during shipping or held up at Royer Labs due to missing information.

1)  Fill out and print our Return Authorization Form (choose domestic (U.S.A.) or international below).  You will need an RA (Return Authorization) number, which you can get by emailing engineer@royerlabs.com.

2)  Carefully package your microphone(s) following our Packaging Instructions below. Be sure to include your completed Return Authorization Form. Boxes are often damaged during shipping, but proper packaging will help ensure your microphone arrives in the same condition you sent it in. Royer is not responsible for shipping-related damage due to improper packaging.

3)  Royer Labs offers the first re-ribbon free to original owners. If you bought your microphone new from a Royer Labs Dealer or Distributor and this is your first re-ribbon, there will be no charge for your repair. Just include proof of purchase (a copy of your sales receipt) with your Return Authorization Form, showing you are the original purchaser. Your dealer should be able to get you a copy if it’s missing.


IMPORTANT WARRANTY NOTICE:

OPENING ANY ROYER PRODUCT OR USING A SERVICE TECHNICIAN NOT AUTHORIZED BY ROYER LABS VOIDS YOUR WARRANTY, WITHOUT EXCEPTION.

Royer’s repair/exchange policy is exceptional and we work closely with Royer owners to repair gear under warranty coverage. There are Royer authorized repair facilities located around the world.

If a Royer product arrives for repair that has been opened or tampered with, or if it has been worked on by a non-authorized service technician, the warranty is void and repair and shipping charges to and from Royer will not be covered by Royer. We will inform you of this ahead of the repair.



Domestic Repair (within the U.S.A.)

    1. Download and fill out the Royer US Repair Authorization Form (PDF).
    2. Call us at 818-847-0121 or e-mail us to obtain a return authorization number. Microphones that are sent to Royer Labs without a return authorization number take longer to process and return.
    3. Go over the packing instructions (below) to make sure the microphone is properly packed before you send it. Please note that the owner assumes responsibility for shipping expenses to and from the repair facility.

Ship to:
Royer Labs
Attn: Repair Department
2711 Empire Ave.
Burbank, CA 91504

Packing Instructions
Your microphones are precision instruments and must be carefully packed whenever they are shipped. Even microphones in need of repair or service must be packed sufficiently. Proper evaluation by the service department is only possible if no further damage occurs during shipping.

If you’ve kept your original cardboard box and foam ends that the mic came in, place the wooden presentation case in this box and seal it. If you have discarded these items, wrap the wooden presentation case with some bubble wrap.

Place this package in the center of a larger box with plenty of packing material (peanuts, popcorn, shredded paper, etc.) around the packed mic.

Be sure to include the Royer repair authorization form with the microphone (and proof of purchase if this is a free warranty repair).


International Repair

International Repair Facilities

Please contact the repair facility in your area. 

Australia: Mick Wordley sales@mixmasters.com.au

Canada: mark@hhbcanada.com

Europe: Mario Hasken mh@sea-vertrieb.de

Japan: Toshio Sato t_sato@miyaji.co.jp

If we don’t have a repair facility close to you, please follow the instructions below to send your microphone back to the original factory. 

    1. Download and fill out the Royer International Repair Authorization Form (PDF).
    2. Call us at 818-847-0121 or e-mail us at support@royerlabs.com to obtain a return authorization number. Microphones that are sent to Royer Labs without a return authorization number take longer to process and return.
    3. Very Important! Make sure to include a commercial invoice stating USA as the Country of Origin and Country of Manufacture. This is vital from a duties standpoint. If either of these two statements is missing, US Customs will charge duties. Any duties assessed will be charged to the owner of the microphone, payable before we release the microphone.
    4. Very Important! Make sure to use a carrier that has its own brokerage system such as Fed-Ex, DHL, UPS etc. and not a direct air carrier. If a direct air carrier is used, any additional broker and/or customs charges will be charged to the sender, payable before we release the microphone and will unnecessarily prolong the repair.
    5. Go over the packing instructions (below) to make sure the microphone is properly packed before you send it. Please note that the owner assumes responsibility for shipping expenses to and from the repair facility.

Ship to:
Royer Labs
Attn: Repair Department
2711 W. Empire Ave.
Burbank, CA 91504
U.S.A.

Packing Instructions
Your microphones are precision instruments and must be carefully packed whenever they are shipped. Even microphones in need of repair or service must be packed sufficiently. Proper evaluation by the service department is only possible if no further damage occurs during shipping.

The microphone should be sent in its original wooden presentation case. If you have the flannel mic sock or the plastic bag, include that as well.

If you’ve kept your original cardboard box and foam ends that the mic came in, place the wooden presentation case in this box and seal it. If you have discarded these items, wrap the wooden presentation case with some bubble wrap.

Place this package in the center of a larger box with plenty of packing material (peanuts, popcorn, shredded paper, etc.) around the packed mic.

Be sure to include the Royer repair authorization form with the microphone (and proof of purchase if this is a free warranty repair).

Finally, it is advisable to write “FRAGILE” on several sides of the box. Do not assume that the carrier will be gentle with your package.